What is WooCommerce Abandoned Cart?

For any eCommerce business, the most important objective is to convert a visitor into a paid customer. However, most of the time, your website visitors drop before making an actual purchase. Abandoned Cart is an eCommerce term that describes a user who:

  1. added products to the cart
  2. filed some user or cart information and
  3. suddenly decided to leave the website for some unknown reasons.

How can WooCommerce Cart Abandonment Recovery plugin help?

Leading organization did research and found that if 100 people abandon their cart, 70% of them have abandoned the cart because they have decided not to purchase. So, it means that this 70% of users are not going to make purchases on your website.However, it also means that around 30% of users, while making the purchase, got distracted and forgot to complete the order on your website.

Whatso WooCommerce cart Abandoned recovery plugin will send WhatsApp message reminder to these users so that they can visit back your store and then complete the payment for the order. This plugin can massively improve your revenue and help you convert those customers who were just on the verge of making a payment but got diverted because of reasons such as payment card not being handy, the internet down, or someone knocking on the door.

comparison chart between WhatsApp Vs Gmail

WooCommerce Abandoned Cart Plugin Pricing

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Limited time offer – Hurry up!

  • Recover abandoned cart via WhatsApp
  • WhatsApp order success message to Site Admin
  • 20 messages per month
  • Pre-defined messages
  • Message from your number

  • Use on single website for a year
  • Recover Abandoned Cart Via WhatsApp
  • WhatsApp Order Success Message to Site Admin
  • WhatsApp Click to chat Widget
  • Unlimited Messages
  • Customized Messages
  • Message from your number using chrome extension
  • Abandoned Cart Mobile Number Report
  • Installation Support

  • Use on single website for lifetime
  • Recover Abandoned Cart Via WhatsApp
  • WhatsApp Order Success Message to Site Admin & Customer
  • WhatsApp Click to chat Widget
  • Unlimited Messages
  • Customized Messages
  • Message from your number using chrome extension
  • Abandoned Cart Mobile Number Report
  • Installation Support
Most popular plan

  • Use on up to 5 website for lifetime
  • Recover Abandoned Cart Via WhatsApp
  • WhatsApp Order Success Message to Site Admin & Customer
  • WhatsApp Click to chat Widget
  • Unlimited Messages
  • Customized Messages
  • Message from your number using chrome extension
  • Abandoned Cart Mobile Number Report
  • Installation Support

Which number will be used to send Abandoned cart messages?

Below image shows the flow on how you can use different mobile numbers to send your automated customer communication over WhatsApp.

Abandoned cart messages flow

Plugin Stats

Latest released version

1st May 2022

Version

6.0

Downloads

2100+

FAQ's

When is the cart considered as an abandoned cart?
When the products in the cart is not purchased within the set ‘Cart abandoned cut-off time’ then the cart is considered as an abandoned cart.
What is WooCommerce Abandoned Cart?
Often shoppers add products in the cart and visit the checkout page. But for one reason or another, do not complete the purchase. Such incomplete purchases are called “Abandoned Carts”.
Will this plugin affect the speed on my website?
Just like WooCommerce, this plugin is self-hosted. All the data is optimized and stored in its own database table. The plugin does not impact performance of website at all.
Is this plugin really free? What’s the catch?
Yep. It is 100% free. There are actually a couple of reasons why:
1. It is our way of saying thank you and encouraging Internet entrepreneurs.
2. And quite honestly, we want you to try one of our products for free. And when you see how awesome it is, it should get you excited to buy other products from us in the future 🙂
Can I give a coupon to recover the order and track their status?
As of current version,you cannot send coupon to recover the order. However, we are going to launch this functionality very soon.
How to disable the abandoned cart?
Go to abandoned cart settings and uncheck enable abandoned cart box.
What happens when an order is claimed by the customer?
Once an order has been claimed, it is moved to the Recovered Order tab and removed from the Abandoned Orders List. Customers who have already claimed their abandoned cart will not receive further Messages.

Complete Documentation - All your questions answered

1. What do I get by installing this plugin?

Whatso - WordPress plugin is a multi-widget plugin. It means that it has multiple functionalities in a single plugin and each functionality can be enabled or disabled as per your business needs. With this plugin you get:
  1. WhatsApp Abandonded cart recovery widget
  2. WhatsApp order notification to customer and website owner
  3. WhatsApp Click to Chat for visitors to initiate a chat
So, this single plugin can basically take care of all your customer communication needs over WhatsApp.
2. How is Whatso plugin different from plugins such as Retainful or WooCommerce Abandoned Cart?

There are more than 100+ WooCommerce plugins available on the WooCommerce store. However, most of them offer the same functionality of sending abandoned cart reminders over Email or SMS. Plugins like Cartbounty, Retainful, Abandoned Cart Lite, etc have great functionality but they only send reminders to customers via email.

Now, Email has an open rate of less than 25% and a click rate of less than 5%. It means that if you send 100 emails, only 25 users might open it and only 5 of them will click a link on it. And the probability of making a purchase is even less.

Whatso's WordPress Plugin sends abandoned cart plugin via WhatsApp. The messages can go via your own number as well. To send via your own number, you just need to install a free chrome extension and if you want to get your official WhatsApp API, we provide integration as well.

3. How is WhatsApp a better channel than Email or SMS?

Two billion WhatsApp users access the app on a monthly basis and it is the most-used messaging platform in the world.

A recent study suggests that people open up their WhatsApp almost 45 times a day. A message open rate is almost 99% in the case of WhatsApp and it is probably the best channel for communicating with customers right now.

Email or SMS on the other hand are almost dying and most abandoned cart messages are either going in SPAM or Promotions folder of Email & SMS. Because of this, the success rate of converting an order via Email or SMS is extremely low. On the other hand, if you compose a great message and provide some discount, the order conversion on WhatsApp can be extremely high.

4. How to install and get started with this plugin?

Installation is extremely simple and we have created a comprehensive documentation in our tutorial sections to help you out:

1. How To Download & Install The Abandoned Cart Plugin On Your Woocommerce Website?

2. How to Setup the Abandoned Cart Widget?

5. What is included in the free plan of this plugin?

Our free plan gives you a great start to evaluate all our functionalities without paying anything upfront. With our free plan, you get:

  1. WhatsApp Abandonded cart recovery widget
  2. WhatsApp order notification to the website owner and customer
  3. Absolutely free Click to Chat widget with no restrictions.
  4. 20 messages per month for Abandoned Cart.
The limitation with the free plan is that it will send templated messages with Whatso number and only up to 20 messages per month. However, it will give you a great overview of the plugin and if you have a small store, you can definitely use the free version of the plugin for your use.
6. How to send message from my own WhatsApp mobile number?

Sending automated WhatsApp messages to your customer from the WooCommerce plugin is now easy with Whatso Platform. You have 2 options to send automated messages from your number:

  • Whatso Chrome Extension: This extension will help you send messages from your number when you upgrade to any of the paid plans of the Whatso Abandoned Cart plugin. You can get started on this immediately right now by downloading our plugin.
  • Whatso Official API: You can send messages via WhatsApp official API as well. The benefit of official API is that you can get a green tick mark and can send up to 100,000 messages per day. You need to visit our official WhatsApp API page to know more details.
7. Does WooCommerce have abandoned cart?

The default version of WooCommerce does not have abandoned cart functionality and you will have to install any external plugin on top of your store to send abandoned cart message reminders.

Now there are a total of 2 kinds of abandoned cart plugin software: 1: Plugins that send Email and 2: Plugins that sends SMS. However, these are now old ways of sending messages and does not convert users into paid customers effectively.

Whatso WordPress plugin is a unique plugin that sends WhatsApp messages and converts your customer with far more success rate. 🙂

8. How do I view abandoned carts in WooCommerce abandoned cart plugin?

We have prepared an awesome dashboard that can refer to view all your abandoned carts and abandoned cart recovered orders.

You can use this report to make outbound sales call as well as to understand why your customers are dropping as well. This will help you make better decisions in improving your payment flow or product offering.

9. What happens when users abandon online shopping cart?

Although, shopping cart abandonment is inevitable in eCommerce, no matter how clear you are about shipping costs or how well you optimize your checkout process, some users will choose not to complete a purchase after adding an item to their cart.

Losses due to the abandonment of a cart can have a significant impact on your bottom line. The average cart abandonment rate is more than 88% for WooCommerce users. It means for every 1000 customers who add products to their online shopping cart, only around 120 converts.

This is why it is extremely important for WooCommerce brands to implement strategies to reduce and recover abandoned carts using a WhatsApp marketing strategy by installing plugin like Whatso. shopping cart abandonment is the biggest drain on your revenue & profitability.

10. Does WooCommerce send abandoned cart emails or messages?

The default version of WooCommerce does not send any abandoned cart messages or email. It requires complicated installation and you will have to install an external plugin on top of your store to send abandoned cart message reminders.

Whatso - WhatsApp plugin is a single plugin with multiple widgets to make it extremely simple for users to send a WhatsApp reminder message for all abandoned cart cases.

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Whatso Logo By Whatso | Last Updated: May 20, 2022